Korean Air Complaints: Have a complaint or review on Korean Air? Post it on our exclusive Korean Air consumer complaint board. Whatever it is, whether complaints on Korean Air reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help Korean Air improve its service, but will also inform and enlighten other consumers like you.
Korean Air Facts
About Korean Air
1) Korean Air was established in the year 1969.
2) Korean Air is the national carrier of the Republic of Korea.
3) The airline has a fleet of 140 aircraft.
4) As of 2011, Korean Air employed close to 20,000 people worldwide.
5) In 2010, Korean Air had total revenues of 114,605 hundred million KRW.
6) The airline in 2010 carried some 22.74 million passengers.
7) Korean Air currently flies to 13 domestic destinations and over 100 cities in some 39 countries. International destinations include US, Canada, China, India, Indonesia, France, Germany, England, Japan, Malaysia and Singapore.
8) Korean Air is a member of SkyTeam alliance.
9) Korean Air’s frequent flier programme is named “Skypass”.
10) The airline’s main hubs are Incheon International Airport and Gimpo International Airport.
11) In 2010, the airline was recognised as one of ’10 Best Airlines in the world’ by Smart Travel Asia.
Korean Air Customer Service
1) Korean Air is owned and managed by Hanjin Group.
2) Korean Air is headquartered in Seoul, South Korea.
3) To reach the airline’s customer service in Korea dial 1588-2001 or +82-2-2656-2001 (international).
4) If calling from USA, dial +1-800-438-5000 or +1-213-484-1900. If calling from the UK, dial 0800-413-000 or +353-1-799-7990.
5) For lost, missing or damaged baggage, visit the airport desk of Korean Air.
6) For queries on Skypass, visit the website or speak with a Korean Air customer service representative.
There are several ways of reaching the Korean Air customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.
Some of the common complaints consumers can have when flying with Korean Air include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.
Besides posting your complaints on Korean Air, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of Korean Air overall – whether quality, customer service or value.
I bought four round trip tickets for my brother and his family 3-4 months ago unfortunately, I have to change the dates of their flights. Something urgent came up. They charge $120/person to change dates, $776/person to change the dates that I want and $476/person on the dates that the cheapest dates they recommend for me. In order to refund my money through my credit card, it takes 3-4 weeks and charge me $300/person that’s total of $1,200. When I called Korean air, they took my phone number that they will call me back and I waited but no response from them till I called them back again and spoke to Miss Song. Miss Song had taken my credit card information and in order to refund my money back, her supervisor had informed her that she needed to speak to all the passengers. Aside from losing $1,200 I have to pay long distance call to inform my brother and his family. You guys should not rip your customers off. I have been a Korean passengers almost every year I flew outside USA but with this bad experience…I change my mind. Money is not easy to find and I work hard for it.
I flew from Las Vegas to Seoul and had the worst flight I have ever had in my 30 years of flying. Most of the food was inedible. The seat comfort was extremely uncomfortable. I am six feet tall and skinny yet the seat was extremely small for me. The leg room was fine but the seat width was extremely narrow. My elbows overlapped into the people’s seating area next to me. There was no room for them to use the arm rests due to how narrow our seats were. These were small problems, though, compared to what else my group experienced.
The worst part of the flight was that it was extremely hot. It was hot from the very beginning of the flight and only cooled off right before we landed 13 hours later. Everyone in my area was sweating profusely. There was no airflow, no overhead air control. I finally pulled out a thermometer I had and after letting it adjust to the air temperature, it read 84.4 degrees F. I and the people around me asked nearly continuously for them to cool our section off. They would drop the temperature a degree for a minute or two and then turn the air conditioning back off. It got to the point where men had their shirts fully unbuttoned and people were asking for ice packs from the flight attendants to try and cool themselves off. Being medically trained, I had serious concerns about heat stroke. It was torturous. Again, we were under these conditions for nearly 13 hours. Near landing, the area we were in finally cooled which tells me that they could have cooled it all along but chose not to.
I made a complaint with Korean Air after returning from my trip only to be blown off by them. They refused to take responsibility for the terrible conditions they put us through and replied as if we were stupid. Truly some of the worst customer service I have ever experienced. I write this in hopes that people will never have to go through what my family and business associates went through. It was the worst flight I have ever been on. I will never fly with Korean Air again.